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Clients

L'ORÉAL Luxury Products Division ("SCENTAL")

L'ORÉAL Luxury Products Division ("SCENTAL") the travel retail unit of L'Oreal in Asia Pacific, markets and distributes L'Oreal's luxury cosmetics and fragrances sold in selected Travel Retail outlets in Asia Pacific region, including Lancôme, Ralph Lauren, Giorgio Armani, Cacharel, Guy Laroche, Helena Rubinstein, Shu Uemura, Biotherm, Kiehls & YSL.

Challenges Faced
  • SAP development team based outside Hong Kong and no immediate & flexible response
  • Many sub-systems data inter-change, need a standardize approach to communicate with SAP system


Solution CENT Provided
  • Tailored-mode of onsite/offsite supporting service
  • Ticket-based service on actual consumption
  • Work log and progress review on supporting & development for easy management


Benefits Received
  • Provide HK based consulting service with immediate response upon request
  • Leverage operating cost and efficiency with offsite development center with onsite consultation
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